QCL shall strive to surge ahead in certification, Registration, Validation and testing services and other quality and safety related fields through a commitment to continual improvement in the quality of our services, both in customer satisfaction and in our quality management system.
We are also committed to protect the interests of the society and other interested parties while providing our services in an independent, impartial and ethical manner. We shall manage conflict of interest and shall ensure integrity, objectivity and confidentiality.
We shall achieve this by promotion amongst our people a culture o f excellence, team work, competence and continuous learning to build our image and credibility.”
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Treat our customers with dignity, courtesy and respect.
Acknowledge applications for certification within 7 days of receipt.
Use only competent personnel to carry out audit activities.
Conduct certification and surveillance audits as per the contract.
Acknowledge any compliant received within 7 days and ensure that appropriate correction and corrective actions are taken as a result.
Provide timely information on the audit and certification process and about certification status.
Keep client information confidential.
Give clients due notice of any change to the requirements for certification.
Upon request correctly state the status of the clients’ management system.